Privacy Policy

This Privacy Policy explains how Industrial Construction Products Ltd (trading as IC Products Ltd, "we", "us", or "our") collects, uses, and protects any personal information you provide when using this website (https://www.icproducts.co.uk/).

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement and in compliance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

1. Who We Are (Data Controller)

The data controller responsible for your personal information is:
Industrial Construction Products Ltd
16 West Road, Penallta Industrial Estate,
Hengoed, CF82 7SW
Company Registration Number: 10598717
Email: sales@icproducts.co.uk

2. Information We Collect

We collect personal information that you voluntarily submit through our contact and quote forms. This may include:

  • Your Name
  • Your Email Address
  • Your Phone Number
  • Any project descriptions, quantities, and message details you provide in your inquiry.

3. How We Use Your Information

We process your personal information under the following lawful bases:

  • Legitimate Interests: To respond to your direct queries, calculate quotes, and provide customer support.
  • Contractual Necessity: To take steps at your request prior to entering into a contract (such as providing a detailed service proposal).

We will never sell, lease, or distribute your personal information to third parties unless we have your explicit permission or are required by law to do so.

4. Data Retention

We will retain your personal information only for as long as is necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Cookies and Web Analytics

Our website is designed with a privacy-first approach:

  • Cookieless Analytics: We use Vercel Analytics to capture general usage statistics (such as page views and country-level location). This tool is entirely cookieless, anonymous, and does not collect personal identifiers or track your behavior across other sites.
  • No Tracking Cookies: Public visitors do not have any persistent or tracking cookies set on their devices when browsing our website.
  • Internal Session Cookies: We set a temporary, strictly necessary session cookie (ic_stock_session) solely for internal staff authentication on secure administrative subpages. This cookie is never deployed to public visitors.

6. Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we use secure HTTPS transmission protocols for all forms and deploy our codebase on highly secure Vercel hosting infrastructure.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • The right to request access to the personal data we hold about you.
  • The right to request that we correct any inaccurate personal data.
  • The right to request the erasure of your personal data under certain conditions.
  • The right to object to or restrict our processing of your personal data.

To exercise any of these rights, please contact us at sales@icproducts.co.uk.

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